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A place for entrepreneurs to learn about technology, Artificial Intelligence, tools, and processes covering customer service and sales.

4 published posts

A metal hand counter displaying the number seven next to a smartphone lighting up with a new message, on a salesperson’s desk in the late afternoon.

How Many Touchpoints Does It Take to Make a Sale? The Numbers

A sale takes 5 to 12 touchpoints with warm leads, but half of all leads get just one call. See the numbers and how AI closes the gap.

Gabriel Borges Aguiar · October 20, 2026 · 8 min read

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An empty office desk at the end of the workday, with a personal phone facedown and a chair pulled away, while a monitor in the background displays the company’s customer service dashboard with customer conversations organized.

Sales Reps Out of Control: How to Prevent Losing Customers

When conversations stay on a sales rep’s phone, customers go with them. See how to centralize customer service with AI and keep control of your customer base.

Gabriel Borges Aguiar · October 15, 2026 · 7 min read

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Sales manager looking at a monitor in an office at night, showing a sales funnel dashboard being updated as WhatsApp conversations arrive on the phone beside him.

Sales funnel with AI

Sales funnel with AI: why tools and process decide who closes the deal

Gabriel Borges Aguiar · September 29, 2026 · 6 min read

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A sales manager in an office reviews a dashboard of WhatsApp conversations, SLA and sales pipeline on a monitor while the team serves customers in the background.

Sales governance

Sales governance: how to stay in control when deals happen on WhatsApp

Gabriel Borges Aguiar · September 28, 2026 · 6 min read

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